Partners are an important part of running your business on SAP Business One. You deal with them on a constant basis for licensing, product support, and consulting. Like any industry, some SAP partners are better than others. However, the quality of a partner is subjective. How good your partner is depends on how good you are at choosing them.
Choosing the Right Partner
When choosing a partner, you must identify your team's weaknesses and choose a partner whose strengths will fill those gaps. Just like the members of your team, partners too have strengths and weaknesses. You'll want to interview current customers of your prospective partners. Obviously the customer references that partners provide will be customers with which they have great relationships. But in my experience, no customer has the perfect experience with their partner. I have found conversations with customer references to contain equal parts praise and criticism.
Once you have narrowed down your prospects to 2 or 3 partners, one of the deciding factors will be how each partner works. Some partners wish to be far more hands on than others. You must have a clear idea of the working relationship that you want to have with a partner. That relationship should be communicated to the prospective partners prior to choosing one. It is important to have this mutual understanding prior to moving forward.
Developing a Successful Relationship
Like any relationship, communication is the one of the most important aspects. That said, there is such a thing as too much communication with a partner. As I mentioned in another post about the role of your partner, they are a catalyst not a crutch. Your partner wants you to succeed, but cannot do employees' jobs for them. You must determine the scope of your partner's role. Partners can be integral to your success or provide no critical value. This largely depends on you.
Final Words of Advice
No partner is perfect - don't let the good be the enemy of the great. Your goal is to find the best fit for your business. Be self aware, know your strengths and weaknesses, and make your partner a catalyst.